Refund policy

We hope you are satisfied with your purchase, however if for any reason you are unhappy with the item, you can return it to us to the below address in a saleable condition within 14 days of receipt, and we will issue a refund or an exchange. If you exceed the 14 days you may be eligible for an exchange only. Refunds will be credited to the original method of payment. A returns form will be included within your parcel, but if you need to acquire another, please contact us at customer.service@thebritishbeltcompany.com. If the return is due to a fault with the product, you may be required to provide photographic evidence before a return is authorised. All returns should be packaged securely, and sent to us to the following address: The British Belt Company 10 Station Road, Uppingham, Rutland, England LE15 9TZ. A full postage refund will be issued for items returned due to fault. Please allow up to 28 days for the processing of the refund.

We manufacture our products to a very high standard, however it is possible for a fault to occasionally slip through. If you believe there is a fault with your product please contact us and we will do our best to help. Please provide photographic evidence of the fault, and we will advise you of our returns procedure. If you wish to return an unwanted product which does not suit your requirements, please request a returns form from our contact us page. Returns will only be accepted if the product in its original unused condition.